Trust & safety

wellspace runs on trust.

Guests are entering private spaces, so we've built the network around personal connections, clear expectations and hosts who always have the final say.

Invite-led

A network built on personal connections.

wellspace isn't open to the general public. Hosts join directly, and guests join by invitation from someone already in the network.

After completing a booking and receiving a good review, a guest can earn an invitation of their own, with the host's sign-off. This means the guest network grows through personal connections rather than public sign-up.

How the network works
HostsJoin directly and choose when and how they host.
GuestsJoin through an invitation from someone already in the network.
BookingsHosts decide which bookings they accept.
PaymentGuests pay securely through wellspace.
For hosts

You set the boundaries.

01

You choose what's included

You decide when your space is available, what guests can access and the house rules they follow. Private areas stay private.

02

You decide how access works

A separate entrance, key safe, host handover or another method that suits your home. Guests receive the information they need for their booking, without sharing more personal information than is necessary.

03

You can say no

You don't have to accept every booking. If something doesn't feel right, you can decline or cancel and contact the wellspace team.

For guests

Clear information before you book.

01

Know what to expect

Each listing explains what you can use, what is provided and any house rules to be aware of before you book.

02

Know who you're booking with

Each listing includes information about the host and the space, so you can understand who you're booking with and what to expect before you visit.

03

Reviews after a visit

Guests and hosts leave reviews after a visit, which helps build trust across the network.

04

Secure payment

Guests pay securely through wellspace, so there's no cash to hand over.

Before a space goes live

We work through the practical details with each host.

Before a host's space goes live, we talk through:

Access House rules Cleaning Maintenance Insurance What to do if an issue arises

Hosts are responsible for having appropriate insurance for their space and the type of hosting they offer. We'll discuss this with each host before their space goes live.

If something isn't right

We're here to help.

If something isn't right during a booking, contact the host where appropriate and get in touch with wellspace. We'll help you contact the host and work through the issue with you.

Questions?

Ask us anything.

If you'd like to know more about how wellspace works, get in touch and we'll talk it through.